Yes, we ship all over the world for free. But if your address is remote district according to the system of DHL or EMS, we may charge a little extra.
Most of our products are custom-made products. The production time is 12-15 days. The shipment time is usually 3-7 workdays，it depends on where you are. And if you don't have the patience to wait, please place your order carefully. We all know that work slowly yields good products. Please respect the results of the handicraftsman's work.
Our transportation is DHL by default. If you need to choose other way, please leave a message or email us.
Please find HELP-Track order. You could track your order by order number and your account in kisswing shoes or tracking number.
Please see the shoe size chart on size choose part to tell or email us. Leather shoes usually go through larger when you wear and the half-size cushion would be presented with the new shoes. Because of the different measurement standards, the measurement error will be about 5 mm. The slight difference in size is not the quality problem.
Picture colors of products are defaulted usually if you do not leave message about colors.New colors you want please check our color card on website.
Picture heel styles of products are defaulted usually if you do not leave message about heel style.We provide flat,3cm,4cm,5cm,7cm heels to choose from.Usually flat style we could also make 2cm heel.Please check our card for more information.
We always aim for making sure that our customers love our products, and the products are custom-made,just for special you,so can not accept refund.But if the problem is serious,we will give more advice or make a new pair to replace for free.
As a result of pure handmade not machine, real leather shoes with a small amount of glue cannot be avoided (especially the suede outsole), hand touching or on use process can be removed.You may also see some highlight pencil mark sometimes,which means all the process is hand-made. It will disappear when you polish and maintain your leather shoes.Fine defects are not the quality problem of products . But if you really mind , please place order carefully.Thanks.
1. Leather products need regular maintenance and regular cleaning. The method is to put oil (for shoes) on a clean cotton cloth and wipe the surface. Please avoid the oil applied to leather directly. And please pay special attention to avoid chemical damage. Hard leather needs to avoid sharp impact and scratch.
2. The absorption of leather is strong, so pay attention to antifouling. If there is a stain on leather, please wipe it with a clean, wet sponge by a neutral detergent, and let it dry naturally. Better to try it in an inconspicuous place before use. 3. If there is oil stain on leather, you can use cloth to wipe it for cleaning. And the rest could just leave by its natural dissipation or neutral detergent cleaning. Do not use water scrubbing.
4. Paint skin material generally only needs to be wiped with soft cloth, its gloss is enough. And it is not easy to adsorb dust.
5.The natural oils and fats of the leather itself will gradually decrease over time or using too many times. So even best advanced leather also needs regular maintenance.